Privacy Policy
This policy explains how personal information is handled when you use Halal Market to browse products, manage an account, place orders, select delivery addresses, and track deliveries. Halal Market uses the elnozom ecommerce platform. The store fulfilling your order handles the information needed to provide its shopping and delivery service; elnozom provides the app and platform technology.
Information you provide
Depending on the features you use, we process your name, phone number, email address, account credentials or verification codes, delivery addresses and map coordinates, order items, quantities, prices, order status, delivery instructions, and information you send to support. Google sign-in can provide your account identity, name, email address, and authentication tokens. We do not receive your Google password.
Location and maps
With your permission, the app uses your device location while you use the delivery-address picker. You can instead search for or select an address manually. Selected delivery coordinates are sent to the store to fulfil your order. The customer app does not track your device location in the background. Live order tracking displays the courier’s location.
Map, address-search and route services may receive your IP address, address search text, map area, and coordinates needed to answer a request. The app uses OpenStreetMap-based services, including Photon/Komoot, OpenFreeMap and public routing services, depending on the map feature.
Device data and local storage
Servers and service providers may process IP addresses, request timestamps and technical request information to deliver and protect the service. The app stores login tokens, cart information, selected-address identifiers and preferences on your device. Product images may be cached locally. Where push notifications are configured and permitted, Firebase Cloud Messaging and Apple Push Notification service process app/device identifiers and notification tokens to deliver order updates. Notification availability depends on the platform configuration.
How information is used
- Authenticate accounts, verify contact details and maintain sign-in sessions.
- Manage carts, process and deliver orders, and display order history and tracking.
- Find delivery addresses, provide customer support and send service notifications.
- Maintain security, prevent abuse, diagnose failures and operate the service.
Sharing and service providers
Order and contact information is shared with the fulfilling store and delivery personnel as needed to complete your order. Infrastructure, authentication, messaging and map providers process information needed for their services. Choosing Google sign-in or opening WhatsApp/support links also involves those providers under their privacy policies. Information may be disclosed where required by law or necessary to investigate fraud or protect rights and safety. The app does not include advertising SDKs or request permission to track you across other companies’ apps for advertising.
Provider information: Google and Firebase, Apple, OpenStreetMap, Komoot, and Cloudflare. Cloudflare hosts this policy page and may process connection and security data. This page contains no advertising, analytics scripts or forms.
Retention and security
Account and order information is retained to provide ongoing services, handle support and disputes, prevent fraud, and meet applicable recordkeeping requirements. Retention depends on the information and purpose; legal or transaction records may need to be retained after an account is closed. Contact support for details about a particular record or to request deletion. We use HTTPS for app service communications. No transmission or storage method can guarantee absolute security.
Your choices and privacy requests
You can deny or revoke location access and notification permission in your device settings, sign out, and remove locally stored app data by deleting the app. These actions do not by themselves delete server-side account or order records. To request access, correction, account closure or deletion of personal information, use Profile → Get Help when available, or contact the store using the support contact shown in the app. Identify your Halal Market account and describe your request; do not send passwords or verification codes. The store may need to verify your identity. Some records may be retained for legal obligations or legitimate dispute and security needs. Your additional rights depend on applicable law.
International processing and children
Service providers may process data in countries outside your location. Halal Market is intended for general shopping and is not directed to children. If you believe a child has provided personal information improperly, contact support to request review and deletion.
Changes and contact
Updates will be published here with a revised effective date. For questions about your account, orders or this policy, use the store’s support contact in Halal Market. For platform information, visit elnozom.com.